DOA Policy

Unless specifically stated, all livestock comes with a “Live Arrival” guarantee. However if a DOA does show up, a claim must be filed with High Voltage Corals within Two (2) hours of package delivery and a photo identification will be needed. email hello@highvoltagecorls.com with your order number and photo. DOA’s will be fully credited as store credit via discount code or can be replaced with your next order, minus any shipping charges. We will not ship anything unless it is 100% healthy but DOA’s do occur from time to time and will be handled accordingly.

Important: If corals are dead after our two hour guarantee. HVC reserves the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. BUYERs MUST BE AT LOCATION TO RECEIVE DELIVERY, NOT DOING SO VOIDS ALL DOA COVERAGE. High Voltage Corals is not responsible for carrier delays, lost packages or other acts beyond our control.